Refund policy

Because all Rogue City items are custom printed on demand, we do not accept returns or exchanges for:

  • Incorrect size ordered

  • Buyer’s remorse

  • Change of mind

  • Color/fit preference

DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS

We will replace or refund orders that arrive:

  • Misprinted

  • Damaged

  • Defective

  • Incorrect item shipped

  • Lost in transit

To file a claim:

Approved claims will be replaced, refunded, or reprinted at no cost.

CANCELLATIONS

Orders may be cancelled within:

  • 6 hours of purchase
    OR

  • Until the item enters production

After production begins, orders cannot be cancelled.

EXCHANGES

Since items are made-to-order, exchanges are only accepted for damaged or defective products.